Terms of Service

This English text is a translation provided for information. In case of any difference, the Hungarian version prevails.

Version: 1.0. In force from: 12 November 2026.

1. Details of the Provider

Hosting provider: Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA; contact details: www.cloudflare.com.

2. Scope and definitions of the Terms

2.1. These Terms of Service (ÁSZF, hereinafter: the “Terms”) set out the conditions for using the Routehive service provided by Tálosné Tomisa Erika e.v. (the Provider).

2.2. The Service is intended exclusively for businesses (Act V of 2013 on the Civil Code (Ptk.), Section 8:1(1), point 4). A consumer may not conclude the contract. The person registering declares that they are acting in the course of their profession, independent occupation or business activity. Consumer protection rules (e.g. the right of withdrawal) therefore do not apply.

2.3. Definitions:

• Service: the Routehive delivery planning software, provided as software as a service (SaaS) at routehive.eu: the dispatcher interface used in a browser, the driver interface used in a phone's browser, and the related support.
• Customer: the business that ordered the Service (registered for it).
• User: the natural person who uses the Service on behalf of the Customer (owner, admin, dispatcher, driver).
• Account: the User's login identity (e-mail address, password, two-step sign-in). An Account may be a member of more than one Customer.
• Customer Data: all data that the Customer or its Users upload to the Service, or that is generated in the course of use (routes, stops, partners, fixed routes, delivery events, photos, signatures, cash on delivery and returnable packaging (crate) records, live location).
• Recipient: the person or organisation to whom a stop belongs (e.g. the Customer's buyer).
• Stop: an address in a delivery route.
• Subscription, Plan: the paid form of using the Service; the content and fees of the Plans are set out in the Fee Schedule.
• Working Day: a day that counts as a working day in Hungary.

2.4. Annexes to the Terms: Annex 1: Data Processing Agreement; Annex 2: List of Sub-processors; Annex 3: Fee Schedule (routehive.eu/arak). The Privacy Notice is not part of the contract; it provides information on the Provider's own processing of personal data.

3. Conclusion of the contract

3.1. The contract is concluded by registration on the routehive.eu website, when the person registering expressly accepts these Terms and their annexes on the registration form (name, e-mail address, password, company name) and submits the registration.

3.2. The person registering declares that they are entitled to act on behalf of the Customer. If they are not so entitled, they are personally liable for the obligations arising from the contract.

3.3. The contract is concluded electronically and its language is Hungarian. The Provider does not file the contract separately; the current and previous versions of the Terms are available and can be downloaded on the routehive.eu website.

3.4. Data entry errors can be corrected on the form before submission; after submission, in the settings of the Service or by e-mail to the Provider.

3.5. The Customer must provide true company details required for invoicing (company name, registered office, tax number) and must report any change in them within 8 days.

3.6. The Provider may refuse a registration or suspend the Account if the details provided are manifestly untrue, if the purpose of use is unlawful, or if the Customer has previously seriously breached the contract.

4. Content of the Service

4.1. The main features of the Service (depending on the chosen Plan):

• route planning: adding addresses manually, from the partner list or by import (Excel, text, Google Sheets); address search and map;
• optimising the order of stops, re-planning during a route;
• fixed routes and scheduled recurring routes;
• driver interface in the phone's browser: the stops of the route, navigation link, recording a delivery or a failed delivery with a reason, delivery photo and signature, recording cash on delivery and crates;
• the drivers' live location for the dispatcher, with the permission of the driver's browser, during an active route;
• records and summaries: deliveries, daily cash on delivery reconciliation, crate balance, reports, Excel export;
• company and user management, roles, two-step sign-in;
• once introduced: notification to the Recipient by e-mail or SMS (SMS for a separate fee).

4.2. The Service is available in its current state at any given time. The Provider develops the Service continuously. If it discontinues an essential feature of a Plan, it gives at least 30 days' prior notice, and the Customer may terminate with immediate effect before the discontinuation.

4.3. What the Service does not undertake:

• a) The route plan is a suggestion. Actual traffic, road closures, weight and height restrictions and no-entry restrictions are not necessarily reflected in it. The Service is not a navigation system; the driver drives in accordance with the traffic rules and the conditions on site.
• b) The accuracy of the address search depends on the data of the map provider (Google). The Service flags addresses that were found only approximately; checking the addresses is the Customer's task.
• c) Recording cash on delivery is a record: it is neither a receipt nor an invoice, and it does not fulfil the Customer's tax obligations (issuing receipts and invoices, reporting data to the Hungarian National Tax and Customs Administration (NAV)).
• d) The EKÁER number field (Electronic Trade and Transport Control System) is a free-text record; the Service does not check it and does not send data to NAV.
• e) The delivery photo and signature help to prove delivery. A signature drawn on the screen is neither an advanced nor a qualified electronic signature (Regulation (EU) No 910/2014, eIDAS); in the event of a dispute, its evidential value is assessed by the court.
• f) Templates provided by the Provider (e.g. the notice for drivers) do not constitute legal, tax or employment law advice; the Customer adapts them at its own responsibility.

4.4. Third-party services. The address search is based on Google Maps Platform; the map and route planning are based on data from OpenStreetMap contributors (Open Database License), operated by the Provider itself; the Service runs on Cloudflare's infrastructure. If these providers change their terms, fees or services, the Provider may modify the affected features. By using the address search, the Customer and the Users also accept the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy).

4.5. Using the Service requires a continuous internet connection and an up-to-date browser. Live location and the delivery photo require the permission of the phone's browser (location, camera).

5. Account, Users, access

5.1. The User who registers becomes the owner of the Customer. The Customer always has at least one owner.

5.2. Roles:

5.3. The Customer decides whom it gives access to, and it is liable for the conduct of its Users as for its own. If a User's employment or engagement ends, the Customer revokes their access without delay.

5.4. Login details are personal and may not be passed on. The password is at least 7 characters long. The Customer is liable for all activity carried out with its Users' Accounts, unless it was made possible by the Provider's breach of contract.

5.5. Two-step sign-in (authenticator app) is available to, and recommended for, every User, in particular the company's owner and admin. If the User has lost both their phone and their backup codes, the Provider turns off two-step sign-in after verifying the User's identity; the Customer's owner is not entitled to do so.

5.6. The dispatcher may also create a driver's Account with an initial password. The driver changes the password on the Profile page after first signing in.

5.7. If an Account is a member of more than one Customer, none of the Customers may change the Account's password or details (name, e-mail address, telephone number); the User manages these personally.

5.8. The Customer notifies the Provider without delay at info@routehive.eu of any suspected unauthorised access. The Provider may temporarily lock the Account concerned.

5.9. The Provider's staff access Customer Data only at the Customer's request, for troubleshooting, for handling a personal data breach or because of a legal obligation, to the extent necessary (Data Processing Agreement, clause 9).

6. Subscription, fees, invoicing

6.1. The content and fees of the Plans are set out in the Fee Schedule, which the Provider publishes on its website (routehive.eu/arak). The fees are net amounts, to which value added tax (VAT) at the rate in force is added; for a Customer that is an EU taxable person, in accordance with the reverse charge rules.

6.2. The billing unit is the stop. A stop counts if it is included in a released route (one handed over to a driver); it counts in the month in which it was first included in a released route (according to the Customer's configured time zone); and a stop counts only once, even if the route is released again or the stop is deleted later. Stops in routes that have not been released (drafts) do not count. The number of Users and drivers is not limited.

6.3. Monthly allowance. When the Plan's monthly stop allowance is exceeded, the Service gives a warning but does not prevent releasing routes. For stops above the allowance, the per-stop fee published in the Fee Schedule is payable, and the Provider charges it on the next invoice. Unused allowance cannot be carried over to the next month.

6.4. The Provider issues an electronic invoice monthly (Számlázz.hu (KBOSS.hu Kft.)): the monthly fee in advance, stops above the allowance in arrears. The Customer pays the fee by bank card via Stripe Payments Europe, Limited (Írország). The Provider neither sees nor stores bank card details.

6.5. Late payment. In the event of late payment, the Provider is entitled to default interest under Section 6:155 of the Ptk. and to the flat-rate recovery cost allowance under Act IX of 2016 on the Flat-Rate Recovery Cost Allowance. If the delay exceeds 15 days, the Provider may, after a written demand, restrict the Service (no new route can be released; data can be viewed and exported). Routes already released on the day of the restriction can be completed in the driver interface.

6.6. Fee changes. The Provider may change the fees by notice sent by e-mail at least 30 days before the change takes effect. The Customer may terminate before the change takes effect; the fee for a period already paid does not change.

6.7. Refunds. The fee for a billing period that has started is not refunded, unless the contract ends because of the Provider's breach of contract or termination by the Provider (clause 16.6); in that case the pro rata part of the fee paid in advance is refunded.

6.8. During the pilot period, the parties may also conclude an individual agreement on fees; the individual agreement takes precedence over these Terms.

6.9. Items charged separately (if ordered by the Customer): SMS notification, per message at the fee published in the Fee Schedule, custom development, data migration from another system.

7. Trial period

7.1. There is no separate, time-limited trial period. The Free Plan serves for trying out the Service: without providing a bank card, without a time limit, up to 15 stops in total (stops in released routes count) and up to 2 released routes, with at most 10 addresses per route, with all features except SMS notifications: no SMS can be sent on the Free Plan.

7.2. Once the Free Plan allowance has been used up, a new route can be released only with a paid Plan. Routes already released and the Customer Data are not affected: the Account remains usable and the data can be exported. The Provider keeps the data of a Customer that does not switch to a paid Plan for 12 months from the last sign-in; after that, following prior notice by e-mail, the data is deleted in accordance with clause 12.

7.3. The availability commitment (clause 8) does not apply to the trial period or to the free Plan. In these cases, the Provider's liability extends up to the cap under clause 13.3.

8. Availability and maintenance

8.1. The Provider aims for the Service to be available at least 99.5% of the time each month. Method of measurement: an external uptime monitor, every minute, based on the response of the sign-in page and of the server; the results are shown on the status page: routehive.eu/allapot.

8.2. The following do not count as downtime: announced planned maintenance; force majeure; a fault in the Customer's internet connection, device or browser; an outage of a third-party service (e.g. Google Maps Platform) if the rest of the Service is working; and a general Cloudflare outage that does not affect only the Service.

8.3. Credit. During the pilot period, availability is a target value, without compensation. For a paid Plan, below 99.5% a credit of 10% of the monthly fee, and below 99% a credit of 25%, is due against the next invoice, if the Customer requests it within 30 days after the end of the month. The credit is the sole compensation for lack of availability.

8.4. Planned maintenance. The Provider announces maintenance involving downtime at least 48 hours in advance in the interface or by e-mail, and where possible carries it out on working days, 21:00-24:00, because deliveries typically start early in the morning. Most updates take place without downtime.

8.5. Urgent security fixes may be carried out without prior notice; the Provider gives information about them afterwards.

9. Support

9.1. Support is provided by e-mail (info@routehive.eu) and by phone (+36 30 494 8375) on working days, 9:00-17:00.

9.2. Target response time: within 4 working hours for a fault that makes it impossible to release a route or to use the driver interface; within 1 working day for other faults; within 2 working days for questions. This is a target, not a guarantee.

9.3. Support covers questions about use, fault reports, resetting two-step sign-in and help with data export. It does not include: custom development or manual data entry (these are charged separately).

9.4. When reporting a fault, the Customer states the page concerned, the time and the steps. It sends only as much personal data as is strictly necessary to understand the fault.

10. Obligations of the Customer

10.1. Lawful uploading of data. The Customer records in the Service only personal data for whose processing it has a legal basis and which is necessary for the delivery. It does not record special categories of personal data (e.g. health status) or personal data relating to criminal convictions and offences, not even in the comment fields.

10.2. Informing drivers and staff. Before introducing the Service, the Customer informs its drivers and other Users in writing of what data is generated about them (delivery events, live location, photos, summaries), who sees it and for how long (Act I of 2012 on the Labour Code (Mt.), Section 9(2) and Section 11/A, and Article 13 of the GDPR). The Provider provides a template for this, which the Customer adapts to its own operations. If it uses live location on the basis of legitimate interest, it carries out a balancing of interests test.

10.3. Informing Recipients. In its own privacy notice, the Customer informs Recipients that their data is also processed by a processor (the Provider and its sub-processors, e.g. Google for the address search) for organising the delivery, and that a photo and a signature may be taken on delivery.

10.4. Photos. The Customer instructs the drivers that the delivery photo should show only what is necessary to prove delivery (e.g. the parcel in front of the gate) and, where possible, should not show a person's face, a vehicle registration number or the inside of a home.

10.5. Prohibited use. The following are prohibited: reverse engineering, copying or reselling the Service; load testing, vulnerability scanning or automated bulk querying without the Provider's prior written permission; attempting to access another customer's data; uploading unlawful content or malicious code; using the Service for an unlawful purpose.

10.6. Before release, the Customer checks the details of the route (address, amount, driver) and is responsible for protecting downloaded exports (e.g. Excel files).

10.7. The Customer is responsible for complying with the laws that apply to it (e.g. working time, traffic rules, issuing receipts and invoices, EKÁER).

11. Data processing and data protection

11.1. Customer Data belongs to the Customer. The Provider uses it only to provide the Service, in accordance with the Customer's instructions.

11.2. With regard to the personal data in Customer Data (data of Recipients and partners, drivers' work-related data, live location, photo, signature), the Customer is the controller and the Provider is the processor (Article 28 GDPR). The terms are set out in the Data Processing Agreement (Annex 1), which is concluded upon acceptance of these Terms.

11.3. With regard to User Accounts, sign-in security, the contract, invoicing, communication and the Provider's own logs, the Provider is the controller. This is covered by the Privacy Notice (routehive.eu/adatkezeles).

11.4. The Provider keeps the list of sub-processors (Annex 2) up to date and gives at least 30 days' prior notice of any change.

11.5. The Provider may compile and use, for developing the Service, aggregated statistics that contain no personal data and cannot be traced back to the Customer (e.g. the number of stops, response times).

12. Data export and deletion of data after termination of the contract

12.1. Export during the contract. Excel export is available in the interface: the stops of a route, deliveries, the cash on delivery reconciliation, reports and the crate records.

12.2. Full export. At the request of the owner or the admin, the Provider provides all Customer Data in a machine-readable format (CSV and JSON, with photos and signatures as files) within 10 working days, free of charge twice a year.

12.3. After termination. For 30 days after the termination of the contract, the Customer's owner and admin may sign in to the Service in read-only mode, export data, or request a full export. After that, the Provider permanently deletes all Customer Data from the database and the file storage (photos, signatures). Short-lived data and backups cease to exist in accordance with clause 16 of the Data Processing Agreement.

12.4. Deleting the company during the contract. The owner may request the deletion of the Customer. The request may be withdrawn for 30 days; after that, the deletion is final and the contract terminates.

12.5. The following are retained even after deletion: invoices and accounting documents, for 8 years under Section 169 of Act C of 2000 on Accounting (Szt.); data relating to the contract and to correspondence, until the end of the limitation period (Section 6:22 of the Ptk., generally 5 years); and Accounts that are also members of another Customer.

12.6. On request, the Provider confirms the deletion in writing.

13. Liability

13.1. The Provider provides the Service professionally, with the care that can be expected of such services. It does not warrant that the Service is error-free or uninterrupted, or that it is suitable for every particular purpose of the Customer.

13.2. The Provider is not liable:

• for damage resulting from incorrect data (e.g. address, amount, driver) provided by the Customer or the Users;
• for inaccuracies in the map, the address search or the route plan (clause 4.3), for the driver's driving decisions or for traffic incidents;
• for damage caused using login details leaked on the Customer's side;
• for faults of third parties (internet and mobile service providers, Google, the User's device);
• in the event of force majeure;
• for loss of profit and indirect damage (e.g. business loss due to a missed delivery).

13.3. Cap. The Provider's liability for damage caused by breach of contract extends up to the amount of the fees actually paid by the Customer in the 12 months preceding the event causing the damage; in a free Plan and during a trial period, up to HUF 50,000.

13.4. Liability cannot be limited or excluded for a breach of contract caused intentionally or by gross negligence, or for a breach of contract that harms human life, physical integrity or health (Section 6:152 of the Ptk.).

13.5. Towards Recipients and other data subjects, the parties are liable in accordance with Article 82 of the GDPR. As between the parties, data protection liability is also subject to the cap under clause 13.3.

13.6. The Customer indemnifies the Provider against claims by third parties arising from the Customer or its Users having recorded data unlawfully or having failed to inform the data subjects.

13.7. The Customer must mitigate the damage; it regularly exports the data that is important to it.

14. Intellectual property

14.1. The software, source code, database structure, interface and documentation of the Service, and the Routehive name and logo, are the intellectual property of the Provider (or its licensors).

14.2. For the duration of the subscription, the Customer receives a non-exclusive, non-transferable and non-sublicensable right to use the Service for its own business purposes, through its Users.

14.3. It is prohibited to copy, reverse engineer (except in the cases expressly permitted by Act LXXVI of 1999 on Copyright (Szjt.)) or resell the Service, to create a competing product based on it, and to collect data automatically from the interface.

14.4. The open-source components of the Service are subject to their own licences.

14.5. Customer Data belongs to the Customer; the Provider receives only the right of use over it that is necessary to provide the Service.

14.6. The Provider may use the Customer's suggestions and feedback free of charge to develop the Service.

14.7. The Provider uses the Customer's name and logo as a reference only with the Customer's prior written consent.

15. Confidentiality

15.1. The parties treat the other party's trade secrets and the non-public information obtained in the course of performing the contract as confidential, and use them only for performing the contract.

15.2. Information is not confidential if it is already public, if the party lawfully obtained it from another source, or if its disclosure is required by law or by an authority.

15.3. The confidentiality obligation continues for 5 years after the termination of the contract.

16. Term, termination, suspension

16.1. The contract is concluded for an indefinite period.

16.2. Ordinary termination. The Customer may terminate the contract at any time in the interface or by e-mail, with effect from the end of the current billing month. The Provider may terminate with 30 days' notice.

16.3. Termination with immediate effect. Either party may terminate with immediate effect if the other party seriously breaches the contract and does not remedy the breach within 15 days of being requested to do so; in particular, if the Customer is more than 30 days late with payment or engages in prohibited use under clause 10.5.

16.4. Suspension. The Provider may temporarily suspend the Service or an Account, to a proportionate extent, if this is necessary to protect security (e.g. a compromised Account), if there is a well-founded suspicion of unlawful use, or in the event of late payment under clause 6.5. It gives notice of this in advance where possible, but no later than at the time of the suspension.

16.5. On termination, unpaid fees become due; clause 12 applies to the data.

16.6. If the Provider permanently discontinues the Service, it gives at least 90 days' prior notice, provides a full export and refunds the pro rata part of the fees paid in advance.

17. Amendment of the Terms

17.1. The Provider may amend these Terms and their annexes unilaterally. It communicates the amendment by e-mail and in the interface at least 30 days before it takes effect. A shorter period may also be applied because of a change in the law, a decision of an authority, a security reason or a change in a sub-processor's terms.

17.2. If the Customer does not accept the amendment, it may terminate with immediate effect until the amendment takes effect. If it continues to use the Service after the amendment takes effect, the amendment shall be deemed accepted.

17.3. Previous versions of the Terms remain available on the routehive.eu website.

18. Force majeure

Neither party is liable for delay or non-performance if it was caused by a circumstance beyond its control that could not be foreseen or averted (e.g. natural disaster, war, epidemic, measure taken by an authority, widespread power cut or internet outage). If the force majeure lasts longer than 30 days, either party may terminate with immediate effect.

19. Notices

19.1. The Provider sends notices to the Customer to the e-mail address of the owner(s) and in the interface of the Service. The Customer writes to the Provider at info@routehive.eu.

19.2. An e-mail is deemed to have been communicated on the working day following its sending, unless the sender receives a notice of non-delivery.

20. Governing law and disputes

20.1. The contract is governed by Hungarian law, in particular the Ptk.

20.2. The parties shall settle disputes primarily by negotiation. If this is unsuccessful, the court having jurisdiction for the Provider's registered office shall proceed.

20.3. Hungarian law and the court under clause 20.2 also apply to foreign Customers (including Customers in other EU Member States).

21. Final provisions

21.1. An individual written agreement between the parties takes precedence over these Terms.

21.2. If any provision of these Terms is invalid, this does not affect the validity of the other provisions.

21.3. The Customer may transfer its rights and obligations under the contract only with the Provider's prior consent. The Provider may transfer the contract to its legal successor (e.g. in the event of transformation or the transfer of a line of business), with notice to the Customer.

21.4. If a version of these Terms is also prepared in another language, the Hungarian version prevails in the event of any discrepancy.

21.5. Terms deviating from usual practice (Section 6:78(2) of the Ptk.). The Provider draws attention to the following terms, which the Customer accepts separately and expressly at registration: the limitations of the Service (clause 4.3), restriction and suspension (clauses 6.5 and 16.4), deletion of data after termination (clause 12.3), the exclusion and limitation of liability (clause 13), unilateral amendment (clause 17) and the stipulation of the court having jurisdiction (clause 20.2).

Annexes

• Annex 1: Data Processing Agreement
• Annex 2: List of Sub-processors
• Annex 3: Fee Schedule (routehive.eu/arak)
• Separate document: Privacy Notice
• Template provided to the Customer: Notice to Drivers