Security and privacy
Your address list is your trade secret
A delivery company's most valuable data is its customer list. Routehive is built so that it cannot leak, neither to another company nor to a colleague who should not see it.
Where the data is
- Stored in the EU
- The database, delivery photos and signatures, and the cache are on storage under EU jurisdiction (Cloudflare). Requests are served by Cloudflare's network over encrypted connections.
- Point-in-time recovery
- The database can be restored to any moment in the last 30 days, and a verified backup is made before every database change.
- Retention
- Delivery photos are kept for 90 days and then deleted automatically. A driver's live location for 10 minutes only; the delivery log until the company decides.
Who can access it
- Walled off per company
- All data belongs to one company, and every query is limited to the signed-in user's company. A separate test suite tries to reach another company's data before every change.
- Roles
- Owner, admin, dispatcher, driver. A driver sees only their own routes; only the owner or an admin can change passwords and email addresses.
- When someone leaves
- Make them inactive, and from then on they cannot sign in to your company. Their routes and the delivery log stay.
Signing in
- Two-step sign-in
- With an authenticator app (for example Google Authenticator) and backup codes, available on any account.
- Attempt limits
- Guessing passwords and codes is slowed down per email address, per IP address and per account, followed by a temporary lockout.
- Passwords
- Stored only as a one-way hash. Setting a new password signs out every other device.
The driver's location
- Only while working
- The dispatcher sees a driver's location only on an active route with the driver app open, and the driver can pause it for a private trip.
- Template notice
- For the employer's duty to inform, we provide a template notice for drivers with a draft legitimate interest assessment.
Documents
The English texts are translations; in case of any difference, the Hungarian version prevails.
- Data processing agreementGDPR Article 28, annex to the terms
- SubprocessorsWho, what data, where
- Privacy noticeAccount, sign-in, invoicing
- Template for driversEmployee notice
You can check the service status at any time on the system status page.
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